Rewards
Loyalty FAQ's
Rewards
Signing Up
How do I join?
What are the advantages of becoming a rewards member?
Account
I already have an account. Do I need to create a new one to earn rewards?
Will I receive points for purchases I made prior to creating my rewards account?
What if I have an old email address or multiple email addresses and want to combine my accounts & earnings?
Earning & Redeeming Rewards Vouchers and Discount Codes
How can I earn points?
How do I redeem my points?
How do points convert to dollars?
Can I earn points at Baby Expos or in person?
How can I earn points for leaving a review?
Can I review products without receiving a request email?
I can’t find my discount code!
Do I have to use all the discount code at once?
My code isn’t working, what should I do?
Can I use a rewards voucher with a discount code?
I redeemed my points for free shipping but I’ve been charged for shipping?
Limitations
Is there a limit to how many points I can earn?
Is there a minimum spend?
Do my points expire?
Can the vouchers be used on sale items?
Reward Expiration
Do my discount vouchers expire?
Returns
Can I return my order if I redeemed rewards points for a discount? What will happen to my reward points?
I redeemed points but now I’ve changed my mind, can you cancel the voucher?
VIP Programme Questions
How is my VIP tier determined?
How do I know which Rewards tier I am currently a member of?
How do I know when I’ve reached another tier?
How do I check my points balance?
I think I’m missing points, what should I do?
Birthday
How do I get my birthday points?
Refer a Friend
I received an error message when referring friends through the email referral box. What went wrong?
I referred a friend and they placed an order but I didn’t get a voucher?
I have a referral code but it’s not working?
Something Else!
I have another question
Rewards
Loyalty Reward Video Instructions